Our Testing Services

Our CRM testing services ensure seamless performance, data security, user experience, and compliance. We help you build efficient systems that meet customer and business needs.

Functional Testing

We verify that all CRM features, from lead management to reporting, work as expected to ensure seamless user experience and business operations.

Integration Testing

Our team tests the interaction between your CRM and other software like ERP, email, and marketing tools to ensure smooth data flow and functionality.

Performance Testing

We test the system under various load conditions to ensure CRM performance remains fast and responsive, even during peak usage times.

Security Testing

We conduct penetration testing and vulnerability assessments to identify potential security risks, ensuring sensitive data is protected against cyber threats.

Usability Testing

Our usability tests focus on the CRM’s user interface and overall user experience to make sure it’s intuitive and accessible for all users.

Automation Testing

We automate repetitive tests for CRM functionalities, ensuring faster and more reliable releases, and reducing manual testing efforts while maintaining quality.

API Testing

We ensure seamless communication between your CRM and third-party applications through comprehensive API testing, verifying that data exchange is accurate and secure.

Regression Testing

Our regression testing ensures that new CRM updates and features don't break existing functionality, maintaining system stability and reliability over time.

Mobile Testing

We test CRM platforms across different mobile devices and screen sizes, ensuring a smooth and consistent experience for users accessing it on smartphones and tablets.

Compliance Testing

We ensure that your CRM meets industry-specific compliance standards such as GDPR, HIPAA, or PCI DSS to protect both customer data and your business reputation.

Things to Test in CRM Platforms

Ensure your CRM platform delivers seamless user experiences and robust performance. Discover the key areas that require thorough testing to enhance functionality and security.

Data Security and Privacy
User Authentication and Authorization
Contact and Account Management
Workflow Automation
Performance and Load Testing
Integration with Third-Party Systems
Reporting and Analytics
Data Accuracy and Synchronization
Mobile Compatibility
Email and Notification System
Role-based Access Control
Search and Filter Functionality
Customization Options
Data Backup and Recovery
Security Vulnerabilities and Penetration Testing
Multi-language and Localization Testing
Transaction and Payment Gateway Integration
Data Import/Export Functionality
Compliance with Industry Regulations
API Integrations and Webhooks
User Permissions and Access Levels
Activity and Audit Logs
Custom Fields and Data Validation
Event and Trigger-Based Automation
Session Management and Timeouts
Error Handling and Logging
System Notifications and Alerts
Marketing Campaign Integration
Cross-Browser Compatibility
Task and Lead Management
Real-Time Collaboration Features
Calendar and Scheduling Functionality
User Feedback and Review Systems
Multi-tenant Architecture Testing

CRM Solutions We Test

Explore our comprehensive testing solutions for CRM platforms, ensuring seamless integration, security, and functionality to enhance user experience and drive business success.

Sales Force Automation

We test sales automation tools to ensure smooth lead management, reporting accuracy, and seamless integration with other business systems.

Customer Service Platforms

Our testing focuses on customer service platforms, verifying seamless ticketing, live chat functionality, and robust reporting for better customer satisfaction.

Marketing Automation

We evaluate marketing automation systems to ensure smooth email campaigns, data syncing, and integration with other tools to boost efficiency and performance.

CRM Analytics Tools

We test CRM analytics tools to ensure data accuracy, insightful reporting, and the ability to deliver actionable insights for informed decision-making.

Customer Relationship Management (CRM)

We perform extensive testing on CRM platforms, ensuring seamless customer data management, reporting, user interface functionality, and performance optimization.

Multi-channel CRM Platforms

Our testing ensures multi-channel CRMs work smoothly across various platforms, including email, phone, and social media, offering an integrated customer experience.

Mobile CRM Solutions

We test mobile CRM applications, ensuring proper functionality, responsiveness, and secure access to customer data on the go.

Cloud-based CRM

We test cloud-based CRM platforms for scalability, security, and reliable performance, ensuring users can manage data without disruptions or security risks.

Let's Build Your QA Strategy Together

Collaborate with Us: See the Change

Partner with us to enhance your CRM platform's performance, security, and user experience. Together, we’ll optimize your systems for seamless customer relationship management.

CRM Platform

Test Coverage: 90%
USA
Manual Testing
Test Automation
API Testing
Performance Testing
Security Testing

Before

  • Inconsistent data synchronization across multiple devices
  • Slow system performance during peak usage
  • Lack of automated regression testing, leading to delayed releases
  • Data security concerns with customer information

After

  • Comprehensive end-to-end testing across web and mobile platforms
  • 250+ automated tests implemented for faster release cycles
  • 20+ performance bottlenecks resolved, improving system speed by 30%
  • Identified and fixed 10+ security vulnerabilities in customer data management
  • Launched 15+ new features with no post-release issues
  • Trained 5 in-house QA specialists to ensure long-term testing efficiency

Sales and Marketing CRM Platform

Test Coverage: 92%
Canada
Manual Testing
Test Automation
API Testing
Usability Testing
Performance Testing

Before

  • Inadequate testing on user-facing features
  • Slow loading times leading to poor user experience
  • Issues with third-party integrations and API reliability
  • Difficulty scaling the platform during high traffic

After

  • Implemented comprehensive usability and API testing
  • 300+ automated tests to speed up development cycles
  • Enhanced platform scalability, handling 50% more traffic without downtime
  • Optimized user-facing features, improving load times by 40%
  • 12+ integration issues resolved, improving third-party API reliability

Healthcare CRM Platform

Test Coverage: 95%
UK
Manual Testing
Test Automation
API Testing
Security Testing
Compliance Testing

Before

  • Inconsistent customer data updates across systems
  • Poor security practices for patient data management
  • Slow performance during peak access times
  • Compliance concerns with industry standards

After

  • Implemented robust compliance and security testing for GDPR, HIPAA
  • 350+ automated tests to ensure faster releases
  • Increased system performance by 25% during peak hours
  • Identified and fixed 15+ data security vulnerabilities
  • Regular security audits and testing to ensure ongoing compliance
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Turning Obstacles into Outcomes

Transform challenges into success with tailored QA solutions. Enhance CRM platform performance, security, and user experience, driving better outcomes and lasting growth.

Optimizing a CRM Platform’s User Experience

Challenge

A CRM platform struggled with a complex, unintuitive user interface, leading to poor user engagement and high churn rates. The platform was not optimized for mobile usage.

Solution

QA Harvest conducted extensive usability testing, focusing on user interface design, mobile responsiveness, and critical user journeys. We also performed cross-browser testing to ensure consistency.

Result

User engagement increased by 40%, mobile responsiveness improved, and customer retention rates grew by 25%. The CRM became more intuitive, leading to higher customer satisfaction.

Enhancing CRM Platform's Performance and Scalability

Challenge

The CRM platform experienced slow performance and frequent downtime during peak usage, resulting in poor user experience and frustration among clients.

Solution

QA Harvest performed comprehensive performance testing, load testing, and scalability analysis. We identified bottlenecks and optimized the platform’s infrastructure to handle high traffic efficiently.

Result

The platform’s load times decreased by 50%, system downtime was reduced by 30%, and scalability improved, allowing the platform to handle 2x more concurrent users during peak times.

Strengthening Data Security in CRM Platform

Challenge

A CRM platform dealing with sensitive client data had inadequate data protection mechanisms, exposing it to security breaches and compliance risks.

Solution

QA Harvest executed robust security testing, including penetration testing, vulnerability assessments, and data encryption checks. We ensured the platform met GDPR and other regulatory compliance standards.

Result

Security vulnerabilities were reduced by 80%, the platform achieved full compliance with data protection regulations, and user data was securely encrypted, boosting client trust.

Turning Obstacles into Outcomes

Transform challenges into success with tailored QA solutions. Enhance CRM platform performance, security, and user experience, driving better outcomes and lasting growth.

Optimizing a CRM Platform’s User Experience

Challenge

A CRM platform struggled with a complex, unintuitive user interface, leading to poor user engagement and high churn rates. The platform was not optimized for mobile usage.

Solution

QA Harvest conducted extensive usability testing, focusing on user interface design, mobile responsiveness, and critical user journeys. We also performed cross-browser testing to ensure consistency.

Result

User engagement increased by 40%, mobile responsiveness improved, and customer retention rates grew by 25%. The CRM became more intuitive, leading to higher customer satisfaction.

See How We Did it

Enhancing CRM Platform's Performance and Scalability

Challenge

The CRM platform experienced slow performance and frequent downtime during peak usage, resulting in poor user experience and frustration among clients.

Solution

QA Harvest performed comprehensive performance testing, load testing, and scalability analysis. We identified bottlenecks and optimized the platform’s infrastructure to handle high traffic efficiently.

Result

The platform’s load times decreased by 50%, system downtime was reduced by 30%, and scalability improved, allowing the platform to handle 2x more concurrent users during peak times.

See How We Did it

Strengthening Data Security in CRM Platform

Challenge

A CRM platform dealing with sensitive client data had inadequate data protection mechanisms, exposing it to security breaches and compliance risks.

Solution

QA Harvest executed robust security testing, including penetration testing, vulnerability assessments, and data encryption checks. We ensured the platform met GDPR and other regulatory compliance standards.

Result

Security vulnerabilities were reduced by 80%, the platform achieved full compliance with data protection regulations, and user data was securely encrypted, boosting client trust.

See How We Did it

Testimonials

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QA Harvest’s QA staffing solutions were a game changer for us! They quickly provided skilled testers who fit right into our Agile team. The quality of testing improved instantly, and we met our deadlines with confidence. Exceptional service and highly knowledgeable team!

John Shanahan
QA Manager

We struggled with in-house QA until we partnered with QA Harvest. Their outsourced testers provided thorough testing coverage, improving our release cycles. Their professionalism, speed, and expertise made a huge impact. If you need reliable QA, look no further!

Victoria Ross
Chief Technology Officer

QA Harvest transformed our software quality! Their expert testers identified critical issues early, saving us costly fixes. Their flexible QA staffing seamlessly integrated with our team, boosting efficiency. Highly recommend for any company needing top-tier QA support!

Divyaraj Rauliji
Founder

Partnering for Quality: Our Process

  • Initial Consultation

    Gain a thorough understanding of the client’s needs, project scope, and quality goals to ensure alignment and a clear starting point for the collaboration.

  • Tailored QA Strategy Proposal

    Present a custom QA strategy that outlines the testing approach, tools, timeline, and resources based on the client's specific requirements.

  • Agreement and Onboarding

    Formalize the partnership with a clear agreement and smoothly onboard the client by providing necessary access, resources, and tools for collaboration.

  • Test Planning and Kickoff

    Establish a detailed test plan, roadmap, and timeline, and kick off the testing phase with clear expectations and alignment between teams.

  • Execution of QA Services

    Carry out the planned testing activities, ensuring all deliverables meet the agreed quality standards and timelines.

Let's Build Your QA Strategy Together

Services
QA Outsourcing
Dedicated QA Team
QA Audit
On-Demand QA
Part-time QA
Types of Testing
Manual Testing
Automation Testing
Functional Testing
Performance Testing
Security Testing
Database Testing
API Testing
Regression Testing
Platform
Web App Testing
Desktop App Testing
Mobile App Testing
Domain
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