crm

Optimizing a CRM Platform’s User Experience

Challenge

A CRM platform struggled with a complex, unintuitive user interface, leading to poor user engagement and high churn rates. The platform was not optimized for mobile usage.

Scope

Full Stack Engineering

UI/UX Design

Digital Strategy

Ecommerce Platforms

Solution

QA Harvest conducted extensive usability testing, focusing on user interface design, mobile responsiveness, and critical user journeys. We also performed cross-browser testing to ensure consistency.

Result

User engagement increased by 40%, mobile responsiveness improved, and customer retention rates grew by 25%. The CRM became more intuitive, leading to higher customer satisfaction.

Testimonials

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QA Harvest’s QA staffing solutions were a game changer for us! They quickly provided skilled testers who fit right into our Agile team. The quality of testing improved instantly, and we met our deadlines with confidence. Exceptional service and highly knowledgeable team!

John Shanahan

QA Manager

We struggled with in-house QA until we partnered with QA Harvest. Their outsourced testers provided thorough testing coverage, improving our release cycles. Their professionalism, speed, and expertise made a huge impact. If you need reliable QA, look no further!

Victoria Ross

Chief Technology Officer

QA Harvest transformed our software quality! Their expert testers identified critical issues early, saving us costly fixes. Their flexible QA staffing seamlessly integrated with our team, boosting efficiency. Highly recommend for any company needing top-tier QA support!

Divyaraj Rauliji

Founder

Optimizing a CRM Platform’s User Experience

Testimonials

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lets started to work together!